A brief about the work in Post Order
At AJIO, I take up the ownership of Post order experience and have worked on multiple projects sizing from Small to XL complexities. Here at AJIO Design team, we follow a double diamond design process usually to solve problems. This involves creating PRDs, conducting research, building themes, finding insights & opportunity areas, brainstorming, working with hypotheses, testing with users, and delivering solutions with the right vision to solve users' problems. I wear multiple hats at times and work with various stakeholders on a daily basis.
Some of the key projects I have worked on are:
1. Improving the user flow for transfer of cash from AJIO Wallet to Bank - Link to Project
Some of the key projects I have worked on are:
1. Improving the user flow for transfer of cash from AJIO Wallet to Bank - Link to Project
2. Improving the experience of cancelation of orders - Link to Project
3. Communication of redemption logic in AJIO Wallet
4. Introducing a Convenience Fee to create friction for users with a high return rate and yet improve the NPS score for the return experience.
At AJIO, individual designers own certain verticals and all the project are their sole responsibilities.
Please open the links corresponding to each project to know details of the project.